Legal · Last updated 1 February 2026
You are eligible for a full refund if (a) you cancel more than 4 hours before the scheduled service, (b) Vexa is unable to assign a verified nurse, or (c) the service was not delivered through fault of Vexa or the assigned nurse.
Cancellations within 4 hours of the scheduled time incur a fee equivalent to one hour of service. The remainder, if any, will be refunded.
If our nurse arrives at the registered address but cannot deliver service due to patient unavailability or inaccessibility, the booking is treated as completed and is non-refundable.
Approved refunds are processed within 5–7 business days to your original payment method. Banks may take an additional 3–5 working days to reflect the credit.
Email refund@vexahealthcare.in with your booking reference and reason. Our team will review and respond within 48 hours.
If you are unsatisfied with the quality of service, you may raise a dispute within 24 hours of completion. Vexa will investigate and may issue a full or partial refund at its discretion.
TWINRED HEALTH INDIA (OPC) PRIVATE LIMITED
CIN: U86100UW2026OPC251357 · GSTIN: 09ABACT7891K1ZP · Startup India (DPIIT) Recognised
Registered: E-150 Chipiyana Khurd Urf Tigri, Gautam Buddha Nagar, Uttar Pradesh
4th Floor, HM Geneva House, Cunningham Road, Bengaluru, Karnataka — 560052, India
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